DIGITAL-DOWNLOAD POLICY
Refunds and file support
Digital purchases are different from physical goods, but customers should not be left with missing, damaged, duplicated, or incorrectly described files.
Planned support cases
- A file is missing, corrupted, or cannot be opened
- The delivered product differs materially from its description
- The same product was purchased twice by mistake
- A verified technical problem prevents access
Before launch
The final policy will identify how requests are submitted, what information is required, expected response times, and any consumer rights that apply regardless of store policy.